Refund Policy

Last updated: October 19^th, 2023

Vista Travel Club works hard to satisfy customers and deliver exceptional travel experiences. We wish to offer a transparent and fair return procedure to our esteemed clients, since we understand that plans sometimes change. The terms and conditions for getting refunds for reservations booked through our website are laid forth in this refund policy.

Eligibility for Cancellation and Refund

1. Flights: Depending on the limitations of the airline, different flight reservations are eligible for refunds. While some flights have no return policy, others allow cancellations with a full or partial refund. It is essential to review each airline's cancellation and refund policies before booking a reservation.
2. Hotels: Hotel cancellation and refund policies may vary depending on the establishment. Refunds are often permitted if cancellations are submitted within the hotel's specified deadline. The refund amount will be reduced by any penalties or fees assessed by the hotel.
3. Tours and Packages: Depending on the itinerary and suppliers involved, cancellation and refund policies for tour and package reservations may vary. Eligibility for a refund will depend on the specifics of the trip or package, as well as the cancellation window.

Refund Process

1. To obtain a refund, consumers must email contact us via email. The cancellation request must contain the booking reference, the traveler's name, and an explanation of the reason for the cancellation.
2. Based on the applicable terms and circumstances, our customer care staff will check the booking data and analyze the refund eligibility. Customers will be notified of the amount of their refund as well as any relevant fees or penalties.
3. Refunds will be issued using the same payment method as was used to make the booking. Refund processing timeframes may differ depending on the payment source and bank processing delays.

Non-Refundable Fees

1. Certain bookings, such as reduced or promotional fares, may be non-refundable. In such instances, no refund would be given upon cancellation.
2. Any relevant service costs, booking fees, or administrative fees are non-refundable, unless otherwise mentioned in specific situations.

Event of Force Majeure

In cases of unforeseen circumstances beyond our control, such as natural disasters, political unrest, or airline strikes, refund eligibility will be subject to the policies of the specific service providers (airlines, hotels, etc.). In these situations, we will help customers who are requesting refunds in the best way we can.

Modifications and Changes

Customers can contact our customer support representatives to alter their reservations. Depending on the desired alterations, additional fees or charges can be required. Any fare or price changes will be disclosed and handled appropriately.

Unused Service Refunds

Unless the cancellation is brought on by circumstances covered by the travel insurance included in the booking, there will be no refunds for used services, such as missed flights, excursions, or hotel rooms.

By making a reservation with Vista Travel Club, customers acknowledge and agree to the terms and conditions of our return policy.

Please be aware that this refund policy is subject to change at any time without prior notice. This policy should be reviewed before making a reservation.