Privacy policy

Last updated: October 19^th, 2023

Customers may look for, find, and book travel experiences all around the world using a service owned and run by Vista Travel Club. In this statement, they are referred to as our "Services" as a whole.

Your information and that of others that we receive helps us provide more valuable, customized, and pertinent services. We are aware that your willingness to entrust us with your personal information depends on that trust. Based on the information you have provided to us, we are committed to giving you helpful information, products, and services because we appreciate your trust in us. We are equally committed to preserving your privacy, whether you visit our website or use our Services, as well as being transparent about how we use the information you have entrusted to us. This is possibly even more important. To learn more about our privacy practices, please carefully read our "Privacy and Cookies Statement".

This Statement outlines our practices for collecting, using, and handling your information, with the goal of being clear and honest. It explains your legal rights to you, how to exercise them, and how to contact us. To better understand our information and privacy practices, please read this Statement carefully. You acknowledge and affirm that you have read this Statement by visiting our website and mobile application, whether on a computer, phone, tablet, or other comparable device (each referred to as a "device").

Users in a range of nations and territories where laws and customs differ are served by our services. Our general privacy policies are outlined in this Statement.

Information Collected and Processed

When you access or use our services, we collect and manage information from and about you in order to present it in a more personalized and pertinent way. Some data is passively collected, for instance, through our servers, cookies, or other tracking technologies. In addition to you, associated entities, business partners, and other unaffiliated third parties, we also get certain information from these sources. These third-party websites may share information about your use of their service with us when you use our Services by "clicking through" from them or accessing them through our Services. We reserve the right to combine any data we gather from outside websites with any data you provide. Information of the following kinds might be gathered:

• Name, phone number, postal, and email addresses are all examples of contact information.
• Payment and billing information (including your bank account number, credit card number, cardholder name, expiration date, authentication code, and billing address).
• Documentation to assist travel and planning, including identification verification documents, if provided by you.
• Password and username.
• You may have sent us photos, reviews, social media postings, or videos.
• Device information, such as when you used our Services and device information (such as IP address, software or internet browser used, chosen languages, unique device identifiers, and advertising identifiers).
• Online activities, such as pages visited, material watched, and apps used.
• Purchase and reservation history.
• Details about your travel and adventure goals and preferences.
• When you contact our customer care team, we will communicate with you via inbound and outbound calls.
• Information you have submitted to third-party corporations in order to log into social networking sites. This contains publicly accessible information such as a person's name, age range, and email address.

If you have provided it, we may also gather details on other travelers, including their email addresses and other relevant data. You must have their consent and make sure they are aware of and in agreement with how we will use their personal information (as described in this Statement) if you share information about other individuals with us.

If you have instructed your device to provide us with particular location data through its privacy settings, we may also gather the aforementioned kinds of information in addition to them.

Information Uses and Purposes

We use information about you to the maximum degree possible to provide you with relevant content and a tailored experience when you use our Services, including in the following ways:

Registration and other contracts

• Register and manage your account, including allowing you access to and use of our Services.
• Facilitate your bookings.
• Process payments or credits.
• Make promotional offers to you that may include competitions, gift cards, rewards, cash back, and discounts.

Improve our Services

• Use your information for analytical purposes and to enable us to improve our Services.
• Provide you with a tailored or optimized experience by grouping users based on, for example, usage, interests, and demographics.
• Send you surveys or market research invitations.

Individualization and customization

• Notify you about special offers, prize draws, competitions, and Services available from us, our affiliates, or our partners that may be of interest to you.
• Tailor your experience, including by making inferences about your interests and preferences based on your activity, and customize the ads shown to you both on and off our website.

Communication

• Communicate with you or facilitate communication between you, our partners, and/or affiliates.
• Conduct, monitor, and record your calls or interactions with us; for example, your communications with our customer service or sales teams, or through our use of pixels and similar technologies to monitor how you interact with our emails to you, such as whether you open or click on content in our emails.
• Host your reviews, ratings, photos, videos, and other content.
• Customize your experience, including customizing the ads shown to you on and off our website.
• Respond to your questions and comments.

Legal Compliance

• Resolve disputes or troubleshoot problems.
• Prevent fraud and other potentially prohibited or unlawful activities.
• Comply with relevant laws, respond to legal requests, prevent harm, and protect our rights and the rights of other users and third parties
• Provide payment services, including the detection and prevention of money laundering, fraud, and security incidents, to comply with legal obligations, and to enforce payment terms of service..

Please be aware that we will take the appropriate measures to preserve your rights and freedoms, including your right to request human intervention, if we use automated decision-making to manage your personal information.

Information Sharing

In the following situations, we might be required to share information with a few more third parties, including members of our group of organizations, in order to provide portions of our Services:

Our Group of Companies. We exchange data with businesses in our corporate family, so we can alert you to goods and services, both travel-related and not, that may be of interest to you. This exchange also improves our comprehension of how you use the websites, applications, and services of our group companies. These businesses and websites agree to abide by this Statement and any and all laws that may be in force regarding the distribution of promotional materials.

Travelers and suppliers with prior experience. We could provide experience providers with access to passengers' private information, so they can carry out reservations made via our Services. In the case of a dispute between two parties, we may also provide tourists with personal information about experience suppliers.

Providers of services. We share information with some service providers who help us deliver our Services, including transaction assistance.

Business Associates. Information about you, your devices, and how you use our Services may be shared with our trusted business partners. For instance, we could share data to make it easier for customers to pay for services that are offered on our partners' websites. Please note, however, that while this sharing is often done in compliance with commercial agreements that contain confidentiality, privacy, and security obligations, we have no influence over their privacy policies.

Social Media Sites. When you use our Services and choose to share information with third-party social media websites, the privacy policies and privacy settings you have chosen with those social media websites will govern the information you supply.

Fraud Detection Firms. Third parties may assist us by supplying us with their fraud detection tools.

Other third parties, such as referral websites. The operation of some parts of our website or the assistance for the dissemination of online advertising relevant to your interests are just a few examples of how third parties may help us collect information. We could provide third parties access to audience segments and other data, including hashed email addresses, so they can tailor advertisements for you. We may also get assistance from other third parties in the creation, management, and hosting of materials and contracts. Only the information necessary for them to carry out their assigned tasks may be obtained or accessed by other parties. We have contractually required these third parties to work only on our behalf as "data processors" if and to the extent that they just help us carry out our processing operations.

You can choose not to share your information with some parties, including advertising networks, in some device operating system versions. In order to turn off the function that collects and shares location data, you may always adjust the privacy settings on your device. Please check your device settings if you wish to restrict such monitoring. On certain of the products we offer, however, turning off location sharing may have an effect. We advise you to get help from the manufacturer of your device or your mobile service provider if you are having any difficulty with the privacy settings on your smartphone.

We may additionally disclose your information if we feel it is essential, in our sole discretion:

• To establish or carry out our legal rights, to defend against legal claims, or as otherwise required by law.
• To comply with legal subpoenas, court orders, or other legal processes. In such circumstances, we reserve the right to assert or waive any legal defenses we may have.
• To protect and defend Vista Travel Club, our customers, or others' rights, property, or safety, in accordance with our Terms of Use and other agreements.
• To look into, stop, or take action in relation to illegal or suspected illegal conduct.
• During a company transaction, such as an asset sale, merger, consolidation, or divestiture, or in the unusual circumstance of bankruptcy.

Information Selections

You have choices about how we process and utilize your information. By visiting the "Profile" area of our website or app, you may access, amend, and even delete your account. Furthermore, you may accomplish the following:

• Choose how we communicate with you.
• Choose not to give us some information, even if it may be required to use certain functions on our website.
• Prevent the gathering of some geolocation information (for example, by turning off location services for our app in your phone's settings), but keep in mind that turning off location sharing may damage certain functionalities of our Services.
• Deactivate your account straight from your Profile. We may keep some information about your account (including past transactions) for internal purposes such as backups, fraud prevention, dispute resolution, investigations, our own legitimate business interests, and legal compliance for the time necessary to fulfill the purposes outlined in this Statement.
• As a registered user, you can change your marketing settings in the website's Notifications area.
• In each email we send, you can unsubscribe from promotional mailings, including those with travel-related offers.

Information on Children

Our Services are not intended for minors, defined as (i) persons 13 years of age or younger, or the age of privacy consent in your jurisdiction, or (ii) the age of legal ability to enter into a contract when processing data on the basis of a contract.

We will only gather or process information on minors in extremely specific circumstances. As part of our Service, we may be obliged to gather personal information from minors, for example, if the personal information is necessary as part of an experience-related reservation. We will only gather personal information on minors if it is submitted and consented to by a parent or guardian. If we discover that we have processed a child's personal information without the legitimate consent of a parent or guardian, we will destroy the information.

Information Transfers

We provide our Services to users in a variety of jurisdictions. If we move your information to another country, we will use and safeguard it in compliance with this Statement and relevant laws.

Information Security

We have put in place appropriate administrative, technological, and physical security processes to safeguard your information. We only grant certain individuals access to personal information, and they may only do so for recognized business purposes. While sending your information between your system and ours, as well as between our system and the systems of the parties with whom we trade information, we use encryption. To prevent unauthorized access to your data, we also employ firewalls and intrusion detection systems. We cannot, however, guarantee information security against unauthorized entry or use, hardware or software failure, or other reasons beyond our control.

Information Removal and Retention

Unless relevant legislation requires a longer retention time, we will store copies of your information for as long as you keep your account or as needed for the purposes indicated in this Statement. Furthermore, we may retain your information for as long as is required to establish, exercise, or defend legal rights.

Cookies

We want to use our Services to be as easy, effective, and profitable as possible for you. We use cookies and associated technologies to enhance your user experience, boost website security, and deliver ad content that is relevant to you.

When you visit almost any website, little text files called cookies are transferred to your computer or other device. They include fundamental data about how you use the internet and are kept by your web browser. Your browser sends the data from these cookies back to the website each time you visit so that it can recognize your device and improve your experience by, among other things, giving you personalized content. There are other tracking techniques that have equal capabilities, such as pixels, SDKs, or server logs. In order to save you from having to enter your login details each time you use our Services and to better understand your preferences, we also employ cookies and tracking technologies.

We provide you access to a Cookie Consent Tool that enables you to customize your cookie settings and get additional power. By clicking the "Cookie Consent" link at the bottom of every page, you may change your cookie settings in our cookie banner. You can control cookies by going into the settings of your web browser. By selecting the "Cookie Consent" link, modifying your settings, and saving them, you can at any moment revoke your consent to the usage of cookies. In the settings of your Internet browser, you can decide which cookies to allow or reject.

Your access to various features and areas of our Services may be limited or hindered if you reject some cookies.

This Statement, which is accessible on every page of our website, governs our use of any information we gather through cookies.

Statement Variations

We could update this Statement later on. If we determine that any changes are significant, we will let you know by sending you letters, issuing a notice on the website, and/or updating the Statement online. At the top, we'll note when this Statement was most recently updated. We encourage you to check this Statement frequently for updates on our privacy practices, and to return occasionally to review the most recent version.